Is it true that in order to have extremely satisfied online customers, fulfilling basic requirements only is not enough? It is said that customers must have a lot of fun and pleasant surprises during their online purchase to become extremely satisfied? Im designing my new online business website and would appreciate any insights?
      Answer1:No, I expect good service, prompt delivery and a product in good condition.I dont want any surprises when I order anything, just give me what I ordered already!
      Answer2:yes it is