UPS screwed me over - Very perturbed ( Case of the Missing Package)

Whats my recourse if I paid to have a package delivered by UPS and they fail to deliver the package up to 2 weeks after it was scheduled to be delivered?They say they had a breakdown in their system.I am now in another country ( my home country) and they want me to pay again to have the package sent there instead???Is their a procedure for complaints or something?
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